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AI Development
Chatbot Development
Custom AI chatbot development for customer support, sales, and internal workflows. We build intelligent conversational agents that understand context and deliver results.
Get Started92%+
Model Accuracy
<200ms
Inference Latency
Production-Grade
AI Systems
Enterprise-Secure
Architecture
Service Category
Conversational AI Engineering
Ideal For
Companies looking to automate customer interactions with intelligent conversational AI agents.
Timeline
3 – 8 weeks
Why Choose MicrocosmWorks for Chatbot Development?
Modern chatbots are far more than scripted decision trees. We build intelligent conversational agents powered by LLMs that understand context, maintain conversation state, access your knowledge base, and take actions — all while staying on-brand and handling edge cases gracefully.
Our Chatbot Development Capabilities
- AI Customer Support Bots — Build support agents that resolve 60-80% of tickets automatically by understanding your product, accessing order data, and performing actions.
- Sales & Lead Qualification — Create conversational agents that qualify leads, answer product questions, schedule demos, and hand off to human reps at the right moment.
- Internal Knowledge Assistants — Deploy company-wide AI assistants that answer HR, IT, and process questions from your internal documentation with cited sources.
- Multi-Channel Deployment — Build once, deploy everywhere — web widget, Slack, Teams, WhatsApp, email, and custom interfaces with consistent personality.
- Human Handoff & Escalation — Implement intelligent routing that detects frustration, complex issues, or high-value opportunities and escalates to human agents seamlessly.
- Analytics & Continuous Improvement — Track resolution rates, user satisfaction, conversation patterns, and identify opportunities for improvement with detailed dashboards.
Technology Stack
We build chatbots using OpenAI and Claude for intelligence, custom RAG for knowledge grounding, LangChain for conversation management, and deploy across channels using webhook integrations. Our chatbots include admin dashboards for conversation review and knowledge base management.
Who This Is For
Companies looking to automate customer interactions, reduce support costs, or enhance user experiences with conversational AI. From startups wanting their first support bot to enterprises needing multi-channel, multi-language conversational platforms.
Our Process
1
Use Case Definition
Map conversation flows, identify automation opportunities, define personality, and establish success metrics.
2
Knowledge Base Setup
Ingest documentation, create embeddings, design retrieval strategies, and build training datasets.
3
Bot Development
Build conversation engine, implement tool use, create handoff logic, and develop admin interface.
4
Testing & Refinement
Test with real scenarios, refine responses, tune confidence thresholds, and validate edge cases.
5
Launch & Optimize
Deploy across channels, monitor conversations, iterate on quality, and expand capabilities over time.
Technology Stack
AI & NLP
OpenAIClaudeLangChainRAGIntent Detection
Channels
Web WidgetSlackTeamsWhatsAppEmail
Backend
Node.jsFastAPIRedisPostgreSQLWebSocket
Analytics
Custom DashboardsMixpanelSegmentLogging
Industries We Serve
E-CommerceSaaSFinTechHealthcareEducationTravelReal Estate
Ready to Build an Intelligent Chatbot?
Let's create a conversational AI agent that delights your users and automates workflows.
Frequently Asked Questions
We build AI-powered customer support chatbots, internal knowledge assistants, lead qualification bots, e-commerce shopping assistants, and multi-channel conversational agents using LLMs with custom knowledge bases.
Chatbot development at MicrocosmWorks ranges from $20-$45/hour, covering conversation design, LLM integration, knowledge base setup, channel integration (web, Slack, Teams), and ongoing training and optimization.
Yes, we build documentation chatbots using RAG architecture that indexes your docs, support articles, and knowledge base into a vector store, then generates accurate answers with source citations and seamless handoff to human agents when needed.
We implement sentiment detection, confidence scoring, and topic-based routing rules that automatically escalate conversations to human agents when the bot cannot confidently answer, while preserving full conversation context for the agent.
Yes, we integrate chatbots with Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and other platforms so conversations are logged, tickets are created automatically, and customer context is available throughout the interaction.