Hue : Service Booking and Management Chatbot
Technology: Node.js, Vue.js, AWS Lambda, Amazon DynamoDB, Twilio API, ChatGPT AP
Description
The aim is to develop an efficient chatbot system to streamline service booking and management. The primary objectives were to allow users to easily select and book services, view available dates and times, and check future appointments. Additionally, the client needed an admin panel to manage bookings, including confirming or cancelling appointments, with real-time updates communicated to users. The solution needed to integrate with various calendar services and leverage AWS services for backend support.
Our Involvement
We played a crucial role in developing the Hue chatbot, starting with the creation of a Minimum Viable Product (MVP) to validate its feasibility and functionality. The chatbot was built using Twilio services, allowing users to interact seamlessly via messaging platforms. To facilitate real-time bookings, we integrated calendar services and the Calcom API, ensuring efficient scheduling and availability management. An admin panel was developed with features such as viewing, canceling, and confirming appointments, along with automatic user updates.
Additionally, we created logic for handling bookings and cancellations, enabling administrators to manage appointments effortlessly. For scalable and reliable data storage, we integrated AWS DynamoDB, while AWS Lambda was utilized for serverless compute tasks, enhancing backend scalability and efficiency. To support a diverse user base, we implemented Long-Term Support (LTS) with translations, including Arabic language support. Lastly, we integrated the ChatGPT API to enable engaging and interactive conversations.
Project Success
The development of the Hue chatbot is currently in progress, with the MVP being developed according to the requirements. The MVP has demonstrated the viability of key features, including service selection, booking, and admin management functionalities. Although the project is not yet launched, the foundational work—including Twilio integration, calendar services, and AWS backend support—has been successfully completed. The first phase of the project has been approved by the client, and we will soon begin the second phase, which includes additional features and enhancements for user experience and operational efficiency.
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