Soporte de Ingeniería L3
Soporte TI Experto y Servicios de Ingeniería
Soporte a nivel de ingeniería para la depuración de código, optimización de infraestructura y arquitectura de sistemas. Gestionado por ingenieros de producto experimentados que comprenden su pila tecnológica completa.
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Preguntas Frecuentes
IT support costs depend on the scope and level of service. Basic helpdesk support starts at $1,500 per month. Full managed IT services with 24/7 monitoring, security, and infrastructure management range from $3,000 to $15,000+ per month.
Our managed IT services include 24/7 monitoring, helpdesk support, patch management, backup management, security monitoring, vendor management, asset tracking, and quarterly technology reviews.
Unlike traditional IT support firms, we combine operations support with development expertise. We can fix issues, improve systems, and build custom tools — all from one team. Our clients range from 20-person startups to mid-market companies.
Yes. We offer remote support for day-to-day issues and can arrange on-site support in the Delhi-NCR region. For clients outside India, we provide remote-first support with screen sharing and remote access tools.
Critical issues get a 30-minute response time with a 4-hour resolution target. High-priority issues have a 2-hour response time. We define SLAs based on your business needs during onboarding.
Yes. We manage AWS, Azure, and GCP environments as part of our IT support services. This includes server management, cost optimization, security patches, backups, and performance monitoring.
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